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57%

(Average)

Singtel Hot

 
(18 Reviews)
1688   Website   1971   2   0
#02-257/258/Marina Square 6 Raffles Boulevard Singapore 039594
 
VacantAffair http://www.thesmartlocal.com/media/reviews/photos/thumbnail/64x64c/de/fd/e7/_singa-1348392299.jpg
Listing created by VacantAffair on September 23, 2012    

A leading communications group that provides a wide spectrum of multimedia and infocomms technology (ICT) solutions.

Additional Details:

Opening Hours:
11 to 9
Average Price Range:
  • < $400
  • > $400


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User Ratings Summary

User rating summary from: 18 user(s)

Value: 
 
3.1  (12)
Service: 
 
2.9  (13)
Quality: 
 
2.8  (12)
Satisfaction: 
 
2.7  (11)
Overall Rating: 
 
2.9  (18)
Although I have been a loyal Singtel customer for many years now, I cannot say that I am pleased with their service. I feel that Singtel, being the dominant telco in Singapore, tends to overlook the welfare of their customers and focus a lot more on profits. M1 and Starhub seem to be offering better deals and running more advertisements!

I also experience intermittent service with my current Galaxy S2 phone. I lose the ability to make phone calls, or send out text messages due to loss of cell phone reception, in the middle of Orchard Road! This has happened more than once, and others have also experienced similar situations. I find this quite unacceptable and have been considering changing telcos to try them out.

In the end however, Singtel is convenient and has arguably the widest island coverage for phone signal. Also, realising about the hassle of changing telcos will probably make me give Singtel one last chance when I renew my contract again this coming March.
Overall Rating:
 
60%
Crystal Ang Reviewed by Crystal Ang on December 03, 2013
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"Questionable Service"

Although I have been a loyal Singtel customer for many years now, I cannot say that I am pleased with their service. I feel that Singtel, being the dominant telco in Singapore, tends to overlook the welfare of their customers and focus a lot more on profits. M1 and Starhub seem to be offering better deals and running more advertisements!

I also experience intermittent service with my current Galaxy S2 phone. I lose the ability to make phone calls, or send out text messages due to loss of cell phone reception, in the middle of Orchard Road! This has happened more than once, and others have also experienced similar situations. I find this quite unacceptable and have been considering changing telcos to try them out.

In the end however, Singtel is convenient and has arguably the widest island coverage for phone signal. Also, realising about the hassle of changing telcos will probably make me give Singtel one last chance when I renew my contract again this coming March.

Optional Information:

Average Spent:
31
Best Part:
Convenience!
Branch Location:
Comcentre
Recommend to a friend:
No
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This review is going to be purely about their cable / mioTV service I experienced.

I have been getting annoying slow speeds for my fiber optic plan such that I can't watch HD on youtube without it buffering and me having to wait impatiently. Not wanting to navigate through their corporate site which tends to be a frustrating experience based on my average experience on corporate sites, I opted to go straight to their facebook page and lo and behold there was a support app built into it. One click customer support thank you very much!

I entered my details and just a few hours later a support staff called me back. Amazingly efficient. They scheduled my appointment and came down and fixed my issue. I also had a probably with the Mio TV so they had to reschedule another appointment to fix that, which they replaced free of charge.

Before arranging the second appointment, I could not be connected several times due to work but they always made it a point to call again and follow up until they reached me. Overall, I am left very impressed by their level of service. I was expecting a disaster since there is so much negativity associated with Singtel, but thankfully this was not the case and I now have a positive view of the company after my experience.

Its probably people unhappy they are ripping off football lovers. Oh Singtel please stop doing that for your own good!
Overall Rating:
 
90%
Bryan Choo Reviewed by Google Plus Image Bryan Choo on August 07, 2013
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"Outsanding service"

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This review is going to be purely about their cable / mioTV service I experienced.

I have been getting annoying slow speeds for my fiber optic plan such that I can't watch HD on youtube without it buffering and me having to wait impatiently. Not wanting to navigate through their corporate site which tends to be a frustrating experience based on my average experience on corporate sites, I opted to go straight to their facebook page and lo and behold there was a support app built into it. One click customer support thank you very much!

I entered my details and just a few hours later a support staff called me back. Amazingly efficient. They scheduled my appointment and came down and fixed my issue. I also had a probably with the Mio TV so they had to reschedule another appointment to fix that, which they replaced free of charge.

Before arranging the second appointment, I could not be connected several times due to work but they always made it a point to call again and follow up until they reached me. Overall, I am left very impressed by their level of service. I was expecting a disaster since there is so much negativity associated with Singtel, but thankfully this was not the case and I now have a positive view of the company after my experience.

Its probably people unhappy they are ripping off football lovers. Oh Singtel please stop doing that for your own good!

Last updated: August 07, 2013

Optional Information:

Best Part:
service
Recommend to a friend:
Yes
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Unlike most of my friends, I have generally received good service from Singtel. I don't have anything much to complain about, except that sometimes I don't receive messages that my friends send to me, but that only happens once in a blue moon.

I have been a Singtel suscriber for as long as I can remember, and they have always been efficient. The staff at the Singtel shops that I visit to register for new plans are usually pretty friendly and I have never encountered any problems with my data connection or whatnot.

I guess you could say I'm lucky to have experienced such fuss-free service, and I'll stick to Singtel as long as they keep up the good service they've provided me all these years.
Overall Rating:
 
70%
cathexis Reviewed by cathexis on December 15, 2012
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"Overall pleasant experience"

Unlike most of my friends, I have generally received good service from Singtel. I don't have anything much to complain about, except that sometimes I don't receive messages that my friends send to me, but that only happens once in a blue moon.

I have been a Singtel suscriber for as long as I can remember, and they have always been efficient. The staff at the Singtel shops that I visit to register for new plans are usually pretty friendly and I have never encountered any problems with my data connection or whatnot.

I guess you could say I'm lucky to have experienced such fuss-free service, and I'll stick to Singtel as long as they keep up the good service they've provided me all these years.

Optional Information:

Recommend to a friend:
Yes
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I prefer Singtel to M1 and Starhub because I feel that the connection for phone and cable modem is pretty reliable and because my mum likes the channels on MioTV. I have not faced any major 3G problem with my phone so far but recently, when I am outside on the train or on the bus, my 3G connection is really bad. I cannot load my Facebook newsfeed no matter how many times i try to on and off my 3G to get it working again.

My cable modem sometimes have major problem too. It gets triggered off very easily with just a slight tap on the optical network terminal. There was once when the internet at home was down for a few days. Connecting to the customer service personnel was difficult and time consuming too and I had to wait for hours to get to talk to the personnel.
Overall Rating:
 
60%
eunicelxh Reviewed by eunicelxh on December 14, 2012
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"Not the best yet not the worst."

I prefer Singtel to M1 and Starhub because I feel that the connection for phone and cable modem is pretty reliable and because my mum likes the channels on MioTV. I have not faced any major 3G problem with my phone so far but recently, when I am outside on the train or on the bus, my 3G connection is really bad. I cannot load my Facebook newsfeed no matter how many times i try to on and off my 3G to get it working again.

My cable modem sometimes have major problem too. It gets triggered off very easily with just a slight tap on the optical network terminal. There was once when the internet at home was down for a few days. Connecting to the customer service personnel was difficult and time consuming too and I had to wait for hours to get to talk to the personnel.

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Initially, I was convinced that it was the best service ever seeing it's so popular among people. After using their service for quite some time, I noticed there have been a lot of complains about their service. I was still convinced that Singtel wasn't bad back then because I didn't have any problems with it.

But it was back then.

Things changed. Singtel could be called my worst nightmare. The 3G connection for my phone is getting from bad to worse! It's almost everyday that I get a 3G connection problem on my phone. Not even exaggerating.

If that's not enough to prove that it's a nightmare, my dad actually signed up for this new broadband thing they have called fibre. My internet connection at home when I use my laptop was only alrighttt. Sometimes it may have a few problems but I guess it's acceptable. When they changed into the new broadband, I thought things are gonna be better; my internet connection is going to be the best ever.

Such a huge disappointment.

It got worse! How is this possible?!

Right now I'm still struggling with this stupid broadband connection. It's getting worser when I use Skype and disconnects connection lots of times too. Soooo frustrated with it. Ugh.
Overall Rating:
 
20%
crayyzee Reviewed by crayyzee on December 14, 2012
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"Probably the worst"

Initially, I was convinced that it was the best service ever seeing it's so popular among people. After using their service for quite some time, I noticed there have been a lot of complains about their service. I was still convinced that Singtel wasn't bad back then because I didn't have any problems with it.

But it was back then.

Things changed. Singtel could be called my worst nightmare. The 3G connection for my phone is getting from bad to worse! It's almost everyday that I get a 3G connection problem on my phone. Not even exaggerating.

If that's not enough to prove that it's a nightmare, my dad actually signed up for this new broadband thing they have called fibre. My internet connection at home when I use my laptop was only alrighttt. Sometimes it may have a few problems but I guess it's acceptable. When they changed into the new broadband, I thought things are gonna be better; my internet connection is going to be the best ever.

Such a huge disappointment.

It got worse! How is this possible?!

Right now I'm still struggling with this stupid broadband connection. It's getting worser when I use Skype and disconnects connection lots of times too. Soooo frustrated with it. Ugh.

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I've been a Singtel mobile subscriber for about 5 or 6 years now, and all I can say is, out of the three top telecommunications company in Singapore, it's probably the best? Granted, their 3G services sucks, but other than that, I have no complains.

The occasional call I made to them regarding some minor discrepancies to my bill is almost always answered politely, and dealt with quite promptly.

In fact, my bill is now a few months overdue, but they still have not cut off my line.. when they have all the rights to. And for that, I'll probably be a Singtel subscriber for as long as I can, since Starhub and M1 doesn't tempt me at all.
Overall Rating:
 
60%
ohshafiqa Reviewed by ohshafiqa on December 08, 2012
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"All for them."

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I've been a Singtel mobile subscriber for about 5 or 6 years now, and all I can say is, out of the three top telecommunications company in Singapore, it's probably the best? Granted, their 3G services sucks, but other than that, I have no complains.

The occasional call I made to them regarding some minor discrepancies to my bill is almost always answered politely, and dealt with quite promptly.

In fact, my bill is now a few months overdue, but they still have not cut off my line.. when they have all the rights to. And for that, I'll probably be a Singtel subscriber for as long as I can, since Starhub and M1 doesn't tempt me at all.

Optional Information:

Average Spent:
0
Recommend to a friend:
Yes
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My house currently subscribes to Singtel internet broadband. I wouldn't say it is bad. I mean there is nothing much you can expect with only 3 companies providing the internet services!

I must point something out that has made my whole family disappointed with Singtel. There was a singtel sales agent that came knocking at our door and he convinced my dad to upgrade his internet broadband plan and also subscribe to mio tv. However, he said that it was FREE. Everyone heard that. What's next is that, when the service man came to install the wires and stuff, they requested my dad to pay for the service, when we thought it was free. Next, when the bill came, there was extra charges charged to the bills, and my dad was fuming mad.

He immediately cancelled the plans and lodged a complain to singtel. However, up till now, singtel failed to give us a reply and continue to charge us when we have not yet install the mio tv setup at home.

Singtel is not giving the necessary details to their customers and has failed badly at answering to their customer's enquiries. I believe there are people out there that share the same experience with us.
Overall Rating:
 
40%
ryeohyunelf Reviewed by ryeohyunelf on December 04, 2012
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"Vague details, bad service"

My house currently subscribes to Singtel internet broadband. I wouldn't say it is bad. I mean there is nothing much you can expect with only 3 companies providing the internet services!

I must point something out that has made my whole family disappointed with Singtel. There was a singtel sales agent that came knocking at our door and he convinced my dad to upgrade his internet broadband plan and also subscribe to mio tv. However, he said that it was FREE. Everyone heard that. What's next is that, when the service man came to install the wires and stuff, they requested my dad to pay for the service, when we thought it was free. Next, when the bill came, there was extra charges charged to the bills, and my dad was fuming mad.

He immediately cancelled the plans and lodged a complain to singtel. However, up till now, singtel failed to give us a reply and continue to charge us when we have not yet install the mio tv setup at home.

Singtel is not giving the necessary details to their customers and has failed badly at answering to their customer's enquiries. I believe there are people out there that share the same experience with us.

Optional Information:

Recommend to a friend:
No
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I have a couple of plans under Singtel - 2 mobiles, 1 house phone, 1 broadband plan. And the only thing that has went pretty well would be the house phone and broadband - of which at times there are severe connection problems where I cannot connect my ipad to my house's wifi.

The service connection for my phones are unstable. I have an iphone and recently, I've been noticing an 'o' instead of the usual 3G on the top left hand side of my screen. I can't load anything when it is in 'o' mode and it's really annoying to have a phone providing such a function, and not be able to use it. The constant sending of 'ADV text' pretty much annoys me and at times, even though I've indicated to 'UNSUB',' the text comes anyway.

These issues weren't that serious, compared to previously where they didn't have that much plans and things going around. And when my contract ends, it's another decision (or leap?) to make.

I'd give them props though, for being pretty reliable and quick with their problem solving. But still, prevention is definitely better than cure.
Overall Rating:
 
60%
amessybun Reviewed by amessybun on December 04, 2012
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"Downhill Dilly"

I have a couple of plans under Singtel - 2 mobiles, 1 house phone, 1 broadband plan. And the only thing that has went pretty well would be the house phone and broadband - of which at times there are severe connection problems where I cannot connect my ipad to my house's wifi.

The service connection for my phones are unstable. I have an iphone and recently, I've been noticing an 'o' instead of the usual 3G on the top left hand side of my screen. I can't load anything when it is in 'o' mode and it's really annoying to have a phone providing such a function, and not be able to use it. The constant sending of 'ADV text' pretty much annoys me and at times, even though I've indicated to 'UNSUB',' the text comes anyway.

These issues weren't that serious, compared to previously where they didn't have that much plans and things going around. And when my contract ends, it's another decision (or leap?) to make.

I'd give them props though, for being pretty reliable and quick with their problem solving. But still, prevention is definitely better than cure.

Optional Information:

Recommend to a friend:
No
Was this review helpful to you? 
Singtel is probably the largest telecommunications company in Singapore, in terms of out reach and the number of customers it has. Personally, even though several of my friends constantly complain about Singtel, I have had a relatively enjoyable experience with them and perhaps I can be considered lucky in this area.

The 3G connection that Singtel provides is of a tolerable speed. I wouldn't exactly call it lightning fast, but at least it isn't slow. Although there are certain days where the 3G lags horribly, somehow the matter is always resolved within a day or two, and I will get back my relatively fast 3G connection back.

As for the Mio channels that Singtel provides, all I can say is Singtel ought to be trying harder in this aspect. The channels offered are absolutely boring, and I would really much rather be watching Youtube videos with the Internet connection that Singtel provides than to watch its channels.

Service wise, there are frequent long queues at Singtel branches. It can get a little exasperating, but the fact that the staff is almost always prompt and efficient definitely makes up for this shortcoming.

Overall Rating:
 
70%
Rui Ling Teo Reviewed by Rui Ling Teo on December 04, 2012
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"Relatively impartial "

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Singtel is probably the largest telecommunications company in Singapore, in terms of out reach and the number of customers it has. Personally, even though several of my friends constantly complain about Singtel, I have had a relatively enjoyable experience with them and perhaps I can be considered lucky in this area.

The 3G connection that Singtel provides is of a tolerable speed. I wouldn't exactly call it lightning fast, but at least it isn't slow. Although there are certain days where the 3G lags horribly, somehow the matter is always resolved within a day or two, and I will get back my relatively fast 3G connection back.

As for the Mio channels that Singtel provides, all I can say is Singtel ought to be trying harder in this aspect. The channels offered are absolutely boring, and I would really much rather be watching Youtube videos with the Internet connection that Singtel provides than to watch its channels.

Service wise, there are frequent long queues at Singtel branches. It can get a little exasperating, but the fact that the staff is almost always prompt and efficient definitely makes up for this shortcoming.

Optional Information:

Recommend to a friend:
Yes
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So I've my home Internet connection under Singtel as well as my Ipad.

Starting off with the home Internet connection, I've been with Singtel for a long time. It provides fair and stable Internet connection from home with certain hiccups from time to time. Giving them the benefit, I guess some hiccups are unavoidable and happens regardless of which Internet Service Provider (ISP) you use. Back in the days when I'm still a student, I often spend my night gaming, throughout the night. Singtel has a bad habit of tripping the connection at around 4am and I encounter that quite often, several times a week (the connection will be down for a couple of hours). Not sure if it's the timing for their maintenance but luckily, the problem seemed to have ceased now. At the very least, it's now providing usable and stable connection for my laptops and PS3 at home.

On the other extreme end, the 3G connection for my Ipad is just plain horrible. I hardly have any 3G connection, 98% of the time. Even went down to Singtel to make a fuss, changed my SIM card etc. My connection was great after changing the SIM card for 2 days, after which, it reverted back to the useless scarce connection. Not sure if the newly launched 4G is any better but the 3G experience has got me frightened off to other telcos.
Overall Rating:
 
30%
elcubex Reviewed by elcubex on December 04, 2012
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"Fair for home Internet service, horrible for Ipad 3g service"

So I've my home Internet connection under Singtel as well as my Ipad.

Starting off with the home Internet connection, I've been with Singtel for a long time. It provides fair and stable Internet connection from home with certain hiccups from time to time. Giving them the benefit, I guess some hiccups are unavoidable and happens regardless of which Internet Service Provider (ISP) you use. Back in the days when I'm still a student, I often spend my night gaming, throughout the night. Singtel has a bad habit of tripping the connection at around 4am and I encounter that quite often, several times a week (the connection will be down for a couple of hours). Not sure if it's the timing for their maintenance but luckily, the problem seemed to have ceased now. At the very least, it's now providing usable and stable connection for my laptops and PS3 at home.

On the other extreme end, the 3G connection for my Ipad is just plain horrible. I hardly have any 3G connection, 98% of the time. Even went down to Singtel to make a fuss, changed my SIM card etc. My connection was great after changing the SIM card for 2 days, after which, it reverted back to the useless scarce connection. Not sure if the newly launched 4G is any better but the 3G experience has got me frightened off to other telcos.

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